Nisha
Greer

Caremerge is a HIPAA-compliant SaaS company simplifying communication and care-coordinated for families and senior living communities.

Caremerge launched a new feature with an accompanying mobile application focused on Family Engagement (FE). The FE App is a one-stop shop to making communication easier between family members, healthcare providers, and their loved one's residing in senior living communities.

The Northstar goal was to encourage Caremerge's current client base to inquire about the FE App and its relationship with other features.

The Goal

Encourage clients to demo new feature

Increase community & family engagement

Generate new prospects & leads

The Process

  1. Performed a content audit & created personas

  2. Launched newsletter targeting facilities actively engaged with current features
  3. Collaborated with client success & sales teams to create a SEO-driven content strategy

The Results

  1. Produced content and materials that generated over $2M in sales

  2. • Content that doubled website traffic to the blog & generated sales-qualified leads

  3. Community newsletter with over 2k subscribers

Interviews and Case Studies